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Policy

Cancellations and refunds

Last updated November 9, 2026

This page explains what you pay and when, and what happens if your plans change. It applies to every session and bundle booked through this website.

What you pay when you book

  • Intro Session: $39, paid in full at booking. It is available once per client.
  • All other single sessions: a $20 deposit at booking. The remaining balance is charged automatically to the card you used 24 hours before the session starts.
  • Bundles paid in full: the bundle price at purchase. Your sessions are then held as credits in your account.
  • Bundles paid per session: nothing at purchase. A card is saved, and each session is charged at the bundle rate 24 hours before its appointment.

If a balance cannot be charged, we email you so that you can pay it or update your card in your account before the session.

Rescheduling

You may reschedule any session free of charge up to 24 hours before it starts, using the link in your confirmation email or the Appointments page of your account. Within 24 hours of the start time a session can no longer be moved.

Cancelling a single session

  • The $20 deposit is not refundable. For the Intro Session, $20 of the $39 is treated as the deposit.
  • Anything you have paid beyond the deposit is refunded to your card. This includes a balance that has already been charged.
  • A late cancellation or a missed session never costs more than the deposit.

Cancelling a bundle session

  • Cancelled 24 hours or more before it starts: the session goes back to your bundle and nothing is charged.
  • Cancelled within 24 hours, or missed: the session counts as used.

Bundles

Bundles are valid for 12 months from the date of purchase. Sessions not used in that time expire. Bundles paid in full are not refundable once the first session has taken place; before then, contact us and we will refund the bundle in full. With a per-session bundle you only ever pay for sessions as they come due.

If we need to cancel

If Valerie has to cancel a session, you may choose a new time or receive a full refund of everything paid for that session, including the deposit. A bundle session goes back to your bundle.

How refunds are paid

Refunds go back to the original card through Stripe and usually appear within 5 to 10 business days, depending on your bank.

Questions

Email Email Valerie and we will sort it out with you.